DESIRE COLLECTIVE
Please read these terms carefully before using our website, placing an order or purchasing products from Desire Collective.
These Terms & Conditions govern your use of the Desire Collective website and your purchase of products through our online store. By accessing our website or placing an order, you agree to follow these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.
By accessing, browsing or using the Desire Collective website, you confirm that you have read and understood these Terms & Conditions and agree to be bound by them.
These terms apply to all visitors, customers and users of our website, including anyone who browses products, creates an account or places an order.
You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.
You must not:
We reserve the right to restrict or terminate access where we reasonably believe these terms have been violated.
We make reasonable efforts to display product information, images, descriptions, colours and other details as accurately as possible.
However, slight differences may occur because of photography, lighting, screen settings, production batches or the natural characteristics of certain materials.
Product availability may change without notice. We reserve the right to discontinue, modify or limit the availability of any product.
Where product-specific information is provided on an individual product page, that information should be reviewed before placing an order.
All prices displayed on our website are subject to change without prior notice. We may correct pricing, description or promotional errors when they are discovered.
Payment must be successfully authorized before an order can be processed and dispatched.
We may use third-party payment providers to securely process transactions. Payment providers may have their own terms and conditions that apply to payment processing.
If a payment is declined or cannot be verified, we reserve the right to cancel or delay the order until the issue is resolved.
Submitting an order through our website constitutes an offer to purchase the selected products. An order confirmation does not necessarily mean that the order has been finally accepted.
We reserve the right to refuse, cancel or limit an order where appropriate, including in situations involving:
If an order is cancelled after payment has been received, any eligible refund will be processed using the applicable payment method.
We offer shipping options to destinations shown as available during the checkout process. Delivery times may vary depending on the destination, shipping method and circumstances outside our control.
Orders are generally prepared for dispatch within the timeframe specified in our shipping information. Tracking details may be provided after dispatch when available.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, weather, public holidays or incorrect delivery information supplied by the customer.
Customers receiving international shipments may be responsible for applicable customs duties, taxes, import charges or other fees imposed by the destination country.
Eligible products may be returned in accordance with our current Returns Policy.
Our website currently provides a 14-day return window for eligible orders. Customers should review the applicable return conditions before sending a product back.
Returned products may need to meet applicable conditions regarding their original condition, packaging and included accessories.
Products that are damaged, altered, used improperly or returned outside the applicable return period may not qualify for a refund.
For complete return instructions, please review our Returns Policy before sending any item back.
We place strong emphasis on product quality and inspect products before dispatch. Our checks may include materials, stitching, construction, hardware, finishing and overall presentation.
Customers who have questions about the quality or details of a specific product are encouraged to contact us before placing an order. Where available, additional product photographs or videos may be provided upon request.
If you believe that a product has arrived with a genuine quality issue, please contact us promptly with your order details and clear photographs or video showing the issue.
We work to keep the information on our website accurate and current. However, errors, omissions or temporary inaccuracies may occasionally occur.
We reserve the right to correct errors, update information or modify website content at any time without prior notice.
This may include product descriptions, prices, availability, photographs, specifications and promotional information.
Unless otherwise stated, content appearing on the Desire Collective website, including text, graphics, photographs, logos, page layouts, design elements and other original materials, is protected by applicable intellectual property laws.
You may view and use website content for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, publish, sell or otherwise use our original website content without prior written permission.
Our website may use third-party services for areas such as payment processing, shipping, analytics, hosting, communication and other website functions.
Third-party services may operate under their own terms and privacy policies. We are not responsible for the policies or practices of independent third-party websites or services.
If our website contains links to external websites, those links are provided for convenience and do not mean that we endorse or control the content of those external websites.
If you create an account on our website, you are responsible for keeping your login credentials confidential and for activities carried out through your account.
You agree to provide accurate information and to update your details when necessary.
We may restrict or terminate an account where there is reasonable evidence of misuse, fraudulent activity or violation of these terms.
If you submit a review, photograph, video, testimonial or other content to us, you confirm that you have the right to provide that content and that it does not unlawfully infringe the rights of another person.
By submitting content for publication, you grant Desire Collective permission to use that content for legitimate business and marketing purposes, subject to applicable law.
We may remove content that is misleading, offensive, unlawful, fraudulent or otherwise inappropriate.
We make reasonable efforts to provide a reliable shopping experience, accurate product information and appropriate customer support. However, certain events outside our reasonable control may affect website availability, delivery times or order processing.
To the extent permitted by applicable law, Desire Collective will not be responsible for losses resulting from circumstances beyond our reasonable control.
This may include interruptions caused by technical failures, third-party services, delivery carriers, customs authorities, natural events or other circumstances that cannot reasonably be controlled by us.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
We will not be considered in breach of these terms where performance is delayed or prevented by events beyond our reasonable control.
Such events may include natural disasters, severe weather, government actions, internet or infrastructure failures, carrier disruptions, strikes, war, civil emergencies or other circumstances that could not reasonably have been prevented.
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable legal requirements.
Updated terms will be published on this page. Your continued use of the website after changes are posted may constitute acceptance of the updated terms, to the extent permitted by applicable law.
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted to the extent permitted by law, while the remaining provisions will continue to apply.
These Terms & Conditions are intended to govern the relationship between Desire Collective and customers using our website and purchasing products from us.
Any applicable legal rights and obligations will be determined in accordance with the laws applicable to the relevant transaction and customer, where required by law.
If you have any questions about these Terms & Conditions, your order or any of our policies, please contact our customer support team.
Email: [email protected]
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