Return Eligibility

You may request a return within 15 days of receiving your order. To be eligible, the item must be returned in its original condition and must meet the requirements below.

• The item must be unused and unworn.
• The item must be in the same condition in which it was received.
• Original tags, packaging and included accessories must be intact.
• The item must not show signs of use, washing, damage or alteration.
• A valid order number must be provided with your return request.

How To Start A Return

Please contact our customer support team before sending any item back. Returns sent without prior approval may not be accepted.

Exchanges

If you would like to exchange an eligible item, please contact us within 15 days of delivery. Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer an alternative solution depending on the circumstances and availability.

Refunds

Once your returned item reaches us, it will be inspected by our team. You will receive an email once the return has been reviewed.

If your return is approved, the refund will be issued to your original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Refund Processing

Please allow reasonable processing time after your return has been inspected. If you have received a refund confirmation but the amount has not yet appeared in your account, please check with your payment provider first.

Items That Cannot Be Returned

For customer protection and product-quality reasons, certain items may not qualify for return or exchange.

• Items returned after the 15-day return period.
• Items that have been worn, used, washed or altered.
• Items with missing or damaged original tags.
• Items missing original packaging or included accessories.
• Items damaged after delivery due to customer use or improper handling.

Wrong Or Damaged Item

If you receive an item that is incorrect, damaged or materially different from what you ordered, please contact our support team as soon as possible.

To help us resolve the issue quickly, please include your order number and clear photographs of the item and its packaging. Our team will review the information and advise you on the next steps.

Missing Items

If an item appears to be missing from your order, please check the packaging carefully first. Some orders may be shipped in separate packages.

If you still cannot locate the item, contact us with your order number and details of the missing product so our team can investigate.

Order Cancellations

If you need to cancel or amend an order, please contact our customer support team as soon as possible after placing your order.

Return Shipping

Return shipping arrangements and any applicable return shipping costs will be communicated by our support team when your return request is reviewed.

Please do not send a return to an address found elsewhere on our website or shipping label without receiving return instructions from our team first.