1. Privacy Policy Overview

This Privacy Policy applies to information collected when you visit, browse, interact with or make a purchase through the Desire Collective website.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website, we may collect information that you provide directly to us.

This may include:

• Your name
• Email address
• Phone number
• Billing information
• Shipping address
• Order details
• Information you provide when contacting customer support

We only request information that is reasonably necessary to provide our services, process orders or communicate with you.

3. Device & Website Information

When you visit our website, certain technical information may be automatically collected by our website or service providers.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Pages visited
• Products viewed
• Referring pages or websites
• Date and time of website activity

This information helps us understand how visitors use our website and improve its performance and functionality.

4. Order & Purchase Information

When you place or attempt to place an order, we collect information needed to process and fulfil that order.

This may include:

• Customer and contact details
• Billing and shipping information
• Products purchased
• Order value
• Payment-related information
• Order and transaction details

Payment information may be processed securely by third-party payment providers. We do not need to retain complete payment card details when those details are handled directly by the payment processor.

5. How We Use Your Information

We may use collected information for purposes including:

• Processing and fulfilling orders
• Confirming purchases and providing order updates
• Arranging delivery
• Providing customer support
• Responding to enquiries
• Improving our website and shopping experience
• Understanding website usage and performance
• Preventing fraud, misuse or unauthorized activity
• Complying with applicable legal requirements

Where permitted and where you have provided the appropriate consent, we may also use your information for marketing communications.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality and understand how visitors interact with our website.

Cookies may help us remember preferences, maintain shopping functionality, understand website traffic and improve the overall experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

7. Sharing Your Information

We may share relevant information with trusted service providers when necessary to operate our website and provide services to you.

These providers may support areas such as:

• Payment processing
• Order fulfilment
• Shipping and delivery
• Website hosting
• Analytics
• Customer communication
• Website security

We may also disclose information when required by law, legal process, government request or when necessary to protect our rights, customers or website.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted online.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud and meet applicable legal or accounting requirements.

When information is no longer required for these purposes, it may be deleted or securely disposed of where appropriate.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Ask about how your information is being used
• Withdraw consent where processing is based on consent
• Object to certain types of processing where applicable

To make a privacy-related request, please contact us using the details provided below.

11. Marketing Communications

If you subscribe to marketing communications, we may use the contact information you provide to send updates, offers, product information or other communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.

12. Third-Party Services & Links

Our website may use third-party services and may contain links to external websites. These third parties may have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of websites operated by third parties. We recommend reviewing their privacy policies before providing personal information.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to use online shopping services in their location.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so we can review and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology or applicable legal requirements.

When changes are made, the updated version will be posted on this page with the revised effective or update date where appropriate.